FREQUENTLY ASKED QUESTIONS

Is Timberwise really Finnish?

Despite its name, Timberwise is an entirely Finnish company. It is privately owned by Finns, and its production takes place in Loimaa, Southwest Finland. At first, our company was completely export-oriented, and even nowadays it exports products around the world, hence the English name.

Where do the raw materials for the Timberwise products come from?

Timberwise uses only PEFC and FSC-certified raw materials. In the base and middle layer structures, we use Finnish spruce and birch plywood. The surface materials (Oak, Ash and Larch) always come from Europe, and mainly from Central Europe. Timberwise does not use Chinese or Russian raw materials.

Can the Timberwise flooring be installed with underfloor heating?

The Timberwise products are well suited for installation with underfloor heating. Read the installation instructions carefully, and take particularly the following matters into account:

  • Floor temperature may not, under any circumstances, rise above +27 °C.
  • Floor temperature may not regularly fluctuate more than +2 °C (night electricity).
  • It is recommended that the underfloor heating cables or mat are installed at least a 30-mm distance from the Timberwise product. There may be either an air gap (timber-framed floor) or a filler layer (concrete floor) in between.

Larch is not recommended for installation with underfloor heating, unless a relative humidity between 40–60 RH can be constantly guaranteed. In drier conditions, cracks may appear in the wood material in question.

In other respects, please read the Timberwise installation instructions.

How should the wax oiled floor be taken care of?

By vacuum-cleaning loose dirt, and wiping regularly with a damp mop. For the cleaning agent, we recommend warm water and mild detergent, e.g., Osmo Color Wash and Care, which also maintains the floor. UV-hardened wear-resistant wax oil is used in the Timberwise parquets. Retreatment is often not required, depending on the wear, until years later.

Should the Timberwise floor be treated after installation?

The Timberwise floor is ready to be used immediately after installation. If so wished, the wax oiled floor may be treated with the Osmo Color Liquid Wax Cleaner Spray before use.

Why does a wax oiled surface feel coarse sometimes? Is there enough surface treatment material on it?

Timberwise products use more wax oil than what is customary, which may make their surface feel coarser. The surface will, however, become smoother with wear and washing.

Which underlay materials can be used under the Timberwise flooring?

We recommend that you use the Timberwise underlay material, which insulates against both sound and moisture, so that you can be certain that the underlay material is sturdy enough and not too flexible. If there is moisture in the underlay (e.g., concrete), then a moisture-proof material must be chosen. If you choose an underlay material other than the Timberwise underlay material, we recommend that you check the compatibility of the underlay material with the Timberwise parquet from your retailer or the factory.

Is larch well suited for a flooring material?

Larch is a valued softwood species, and a popular interior decoration material. The surface hardness of larch is the highest of all softwood, and therefore it is excellently suited for a flooring material. Larch is not recommended for installation with underfloor heating, unless a relative humidity between 40–60 RH can be constantly guaranteed. In drier conditions, cracks may appear in the wood material in question.

Will there be cracks in the Timberwise floor in the winter?

During a dry time, small cracks may appear in the joints of the floor. They will not, however, usually be clearly visible, due to the bevels at the corners of the boards. The lateral shrinkage of Timberwise flooring is only 1/6 compared to regular plank flooring.

On how large an area can Timberwise flooring be installed as a floating structure?

As a rule of thumb, in the lateral direction of the board approx. 8 m, and in the lengthwise direction, approx. 10 m. For floors larger than that, an expansion joint must be made. When installing the flooring, an at least 10-mm allowance for moving must be left at the edges. When the floor is wider than 6 metres, a 1.5 mm allowance for each additional metre must be added. In different room spaces, the flooring should be installed as separate plates. For instance, in an L-shaped space, as two separate plates, so that the flooring has enough allowance for natural movement. If you wish to avoid expansion joints between room spaces, gluing the flooring to the underlay is recommended.